Thank you for shopping with dealznow.shop We strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, please review our Return and Exchange Policy below for information on how to return or exchange items.
Eligibility for Returns and Exchanges
We accept returns for Cooking Tongs that are unused, in their original condition, and with the original packaging. Cooking Tongs that have been read, marked, or damaged are not eligible for return.
Return Process
To return a Cooking Tongs , please follow these steps:
Request a Return: Contact our customer service team at team@dealznow.shop to initiate a return request within 5 days after receiving the order. Include your order number and the reason for the return.
Receive Return Instructions: We will provide you with instructions on how to return the item and a return authorization number, if applicable.
Prepare the Package: Pack the Cooking Tongs securely in its original packaging. Include a copy of the original receipt or order confirmation inside the package.
Ship the Return: Send the package to the address provided in the return instructions. Please use a trackable shipping service to ensure that the return reaches us.
Return Shipping Costs Customer Responsibility: The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item sent, damaged Cooking Tongs ).
Refund: Original shipping fees are non-refundable.
Refunds Processing Time: Once we receive and inspect the returned Cooking Tongs , we will process your refund. Please allow 2-3 business days for the refund to be credited back to your original payment method.
Partial Refunds: If only a portion of your order is returned, we will issue a refund for the returned items only. Shipping fees are non-refundable.
Exchanges Eligibility: Exchanges are only possible for Cooking Tongs that are in new, unused condition. If you wish to exchange a Cooking Tongs , please follow the return process outlined above and place a new order for the desired Cooking Tongs .
Exchange Shipping Costs: You are responsible for the shipping costs of the new Cooking Tongs if you are exchanging a returned item. If the exchange is due to an error on our part, we will cover the shipping costs.
Damaged or Defective Items
If you receive a damaged or defective Cooking Tongs , please contact our customer service team immediately at team@dealznow.shop. We will arrange for a replacement or refund at no additional cost to you.
Non-Returnable Items
The following items cannot be returned or exchanged:
Cooking Tongs that are marked as non-returnable at the time of purchase
Items marked as “final sale” or “non-returnable” in the product description
Changes to This Policy
We reserve the right to modify this Return and Exchange Policy at any time. Any changes will be posted on our website with an updated “Last Updated” date. Continued use of our website and services after such changes constitutes acceptance of the revised policy.
